Voice AI can sometimes mix up details, like confusing order B3172 with B3712....

https://emiliosbestinsights.rivetgarden.com/posts/do-voice-assistants-have-to-disclose-they-are-ai-in-the-eu

Voice AI can sometimes mix up details, like confusing order B3172 with B3712. This post explains how using identifier readback—where the AI repeats key info back to customers—and risk-tiered verification steps help catch errors early