Voice AI can slip up by mishearing or misinterpreting info, leading to wrong...

https://www.ready-bookmarks.win/voice-ai-can-trip-up-with-wrong-answers-when-it-mishears-or-pulls-data-that-s

Voice AI can slip up by mishearing or misinterpreting info, leading to wrong answers. A practical way to catch errors before they reach customers is using readback—having the system repeat order IDs for confirmation