Voice AI can get answers wrong when it misunderstands requests or pulls...

https://emilyscoolnews.urbanvellum.com/posts/voice-agent-vs-chatbot-which-one-hallucinates-more-in-support

Voice AI can get answers wrong when it misunderstands requests or pulls incomplete data. Catching mistakes early means fewer customer headaches. One practical tip: use readback for order IDs so customers confirm what the system heard before moving on