I’ve been hands-on with AI customer service tools for years, and 2026 brings...

https://www.blaze-bookmarks.win/in-2026-ai-customer-service-platforms-are-changing-how-we-do-support-some

I’ve been hands-on with AI customer service tools for years, and 2026 brings some smart shifts. Platforms now hit around 70% automation in just a week, but many still focus on assisting agents instead of fully resolving tickets