After testing AI customer service platforms for years, I can say the game’s...

https://andysexpertblog.nexorafield.com/posts/aviva-ai-support-rollout-is-90-resolution-in-2-weeks-believable

After testing AI customer service platforms for years, I can say the game’s shifting in 2026. Some tools hit 70% automation within a week, handling routine queries so agents focus on tougher issues